We value you as a customer and are always here to help, should you have any questions about our products, before or after purchase, please get in touch via our contact page.
Clash City Wood trades under TJF Quality Services, which is registered Australian business ABN: 26 328 302 246
Returns:
Items can be returned to us up to 14 days after you received delivery of your order, for your choice of a refund, store credit or exchange.
Returns for change of mind: if you change your mind on a purchased item we can happily offer you a store credit or exchange once you have returned the item to us in its original condition and packaging.
Cost of return postage is covered by you (the customer) and your store credit or exchange will be processed once we receive the item back to us.
Returns on sale items: there are no refunds or returns accepted on sale or discounted items (unless they are faulty.)
Returns on faulty items: in an instance where the item you receive is faulty, we ask you to please email us with photographs that clearly show the issue within 24 hours of delivery. You will then be offered a replacement, store credit, or refund.
Please note: store credit is valid for year one from date of issue.
Warranty:
Clash City Wood products are made to last in looks and performance for a lifetime. If an issue does arise we’re always here to help so never hesitate to contact us.
Timber furniture: comes with a 5 year warranty which covers the structural integrity. Please note that everyday wear and tear is not warranted, which includes scratches, chips or scuffing to the surfaces. Timber is a natural material so exposure to higher than normal temperatures and environmental conditions can cause discolouration, splitting, cracking or warpage.
Lighting: comes with a 1 year warranty which covers electrical malfunctions that occur under normal use.
Trade and corporate orders:
We’d love to assist you with your trade, corporate or bulk order needs. Please email us via our contact page.
Products and natural variations:
Clash City Wood products are handmade from natural timbers. The grain on each is unique and variances will occur from product to product. While we make every effort to show the most accurate depictions in our product imagery, variances will occur due to the use of natural materials. The skate decks used in our products have had a previous life of providing so much stoke to the user, so there may be signs of that. And that's awesome.